RETURNS AND REFUNDS

1- ONLINE PURCHASES DIRECT FROM PLATPHARMA

You're entitled to return your items within 14 working days and receive a full refund.

Please contact us within 14 working days of receiving your items by sending an email to support@platpharma.com if the goods were purchased direct from the website. 

Please note that we are unable to accept returns for the following unless they are damaged or faulty:

    • Perishable items.
    • Unsealed items with a protective seal due to health protection or hygiene reasons.
    • Medicinal products.
    • Baby food

Please note, this does not affect your statutory rights.

Where do I send returns?

Once you've notified our team about returning your items, please arrange postage to: PlatPharma HO,16 Blackthorne Crescent, Slough,  SL3 0QR.

Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we'd recommend sending all returns via a recorded delivery service.

How long will it take to process my refund?

We aim to process your refund within 24 hours of receiving the goods in their original condition (see exceptions above)

If you’ve requested a refund we’ll credit the account you used for the original order, please allow up to 14 days for the credit to appear in your account (up to 30 days for PayPal)

2- ONLINE PURCHASES/CLICK AND COLLECT IN-STORE FROM PHARMACY

You're entitled to return your items within 14 working days and receive a full refund.

Please contact the store direct either by email or telephone, within 14 working days of collecting your item(s).

Please note pharmacies are unable to accept returns for the following unless they are damaged or faulty:

  • Perishable items.
  • Unsealed items with a protective seal due to health protection or hygiene reasons.
  • Medicinal products.
  • Baby food.

Please note, this does not affect your statutory rights.

Where do I send returns?

Once you've notified the pharmacy about returning your items, please arrange to return to store with record of purchase.

If you’ve requested a refund we’ll credit the account you used for the original order, please allow up to 14 days for the credit to appear in your account.

We’re unable to provide a cash refund if you purchased your item(s) using a Boots Advantage Card. Instead your card will be credited with the appropriate number of points. Please allow up to 14 days for the points to appear in your account.

How long will it take to process my refund?

We aim to process your refund within 24 hours of receiving the goods in their original condition (see exceptions above)

If you’ve requested a refund we’ll credit the account you used for the original order, please allow up to 14 days for the credit to appear in your account (up to 30 days for PayPal)